Addreviews is a trading style of THRIVE MEDIA GROUP LTD and therefore, these Service Terms are subject to the THRIVE MEDIA GROUP LTD General Terms. Each individual term applies unless agreed otherwise in the Contract. To view the full terms and conditions please go to https://www.addpeople.co.uk/terms-and-conditions/
1. Your Responsibilities
In order for us to deliver our services effectively, there are a few specific requirements for you to consider. These requirements are your responsibility and they are essential to making sure that we can deliver our services properly:
Contact: We will need to have one point of contact who will be able to provide access details for relevant online accounts, sign off on campaign adverts and content required to promote your business.
Access: To facilitate the delivery of our services, you should provide the required access credentials such as, but not limited to: FTP details, Google logins and website CMS access. We will notify you as to the required access to complete the work.
Content: We may ask you for marketing collateral/logos relevant to your business for use in production or campaign set up. You must ensure that you provide us with the requested content and understand that any delays may impact the delivery and performance of your campaign.
Platforms: You must comply with the Terms & Conditions of any third party agreement you enter in relation to our services, such as advertising platforms.
2. Complaints
Our complaints procedure is designed to quickly resolve any of your concerns. Email support@knownlocally.co.uk with your specific complaint and relevant information. Your complaint will then be escalated to a senior member of staff.
3. No Contract Subscriptions
Addreviews is billed on a No Contract Subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select taking out a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Addreviews Ltd cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Addreviews customer support team.
A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide Adderviews with accurate and complete billing information including full name, address, state, post code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorise addreviews Ltd to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Addreviews will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
4. Cancellations in Contract For Other Products
If you have take a product or service with a Contract the process for cancelling your contract depends on whether you are outside of or within your agreed minimum service term:
Within minimum term: You are required to make monthly payments for the remainder of your minimum term as outlined in your contract. Therefore, if you are within your contract and wish to cancel, you will be required to pay out your outstanding payments in full, regardless of campaign performance.
Outside minimum term: Payments are taken in advance of work being carried out. So, if you want to cancel after your minimum contract term you are required to give notice of 1 complete billing month, unless your contract states otherwise. Your final payment will be for the full monthly amount and not a pro rata payment and therefore services will continue for a full month from this payment.
Please note: Cancelling your payments within the contracted minimum term will be viewed as a request for early cancellation. Therefore, we will request the outstanding payments to be made in full.
These terms are written to ensure that both parties are protected in a strong and transparent partnership.